Terms and Conditions

Last Updated: [Insert Date]

Welcome to Interior Sales Store (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website chairsnbenches.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except in certain remote areas and parts of Asia where we do not currently ship. By using our site, you confirm you are at least 18 years old or accessing with parental supervision.

1.2 Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our exclusive property or used with permission. You may not reproduce, distribute, or create derivative works without our express written consent.

User Responsibility: You agree not to use our site for any unlawful purpose or in any way that might harm our business or reputation.

2. Product Information

2.1 Product Descriptions

We take great care to accurately represent our designer furniture collections (including benches, chairs, chests & cabinets, ottomans, tables & desks). However, slight variations in color or finish may occur due to monitor settings or natural material characteristics.

2.2 Custom Products

Custom or made-to-order furniture pieces with personalized finishes or fabrics cannot be returned unless damaged or defective. Please review all specifications carefully before ordering.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase subject to our acceptance. We’ll confirm receipt of your order immediately and notify you once we process it (typically within 1-2 business days).

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is due at time of purchase. You represent that you’re authorized to use your chosen payment method.

User Responsibility: You must provide accurate payment information and report any unauthorized charges immediately.

3.3 Pricing

All prices are in USD. While we strive for accuracy, if we discover an error in pricing, we reserve the right to cancel your order and refund any payments made.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: Via DHL or FedEx ($12.95 flat rate), delivered in 10-15 business days after dispatch
  • Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after dispatch

Delivery times may vary for international shipments. We cannot ship to certain remote areas and parts of Asia.

4.2 Delivery Issues

If your package appears damaged upon delivery, refuse it or note the damage with the carrier. For concealed damage discovered after delivery, contact us immediately at [email protected] with photos.

User Responsibility: You must provide a complete and accurate shipping address. We’re not responsible for delays or non-delivery due to incorrect addresses.

5. Returns and Refunds

5.1 Return Policy

We want you to love your designer furniture. If not, you may return most items within 15 days of delivery, provided they’re unused and in original packaging. A 15% restocking fee applies to opened items.

5.2 Non-Returnable Items

We cannot accept returns for:

  • Custom or made-to-order pieces
  • Items with personalized finishes/fabrics
  • Products that have been assembled, used, or modified

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order number and reason for return
  2. We’ll provide a Return Authorization (RA) number
  3. Package the item securely in original packaging
  4. Ship to our returns center using a trackable method

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the item was damaged/defective.

User Responsibility: You’re responsible for return shipping costs unless the item is damaged/defective. Use a trackable shipping method as we cannot credit for lost returns.

6. Liability Limitations

To the fullest extent permitted by law, Interior Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the item in question.

We make no warranties beyond those expressly stated in these terms. Some jurisdictions don’t allow limitations on implied warranties, so these limitations may not apply to you.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

7.2 Governing Law

These terms shall be governed by the laws of Wisconsin, USA, without regard to conflict of law principles.

7.3 Contact Information

For questions about these terms or our products, please contact:

Interior Sales Store
4391 Primrose Lane, Richland Center, WI 53581 USA
Email: [email protected]
Phone: +1 (608) 555-0123
Hours: Monday-Friday, 9am-5pm CST