Returns & Exchanges Policy

At Interior Sales Store, we take as much care in ensuring your satisfaction with our premium furniture as we do in crafting each designer piece. Should you need to return or exchange an item, our process is designed to be as seamless and elegant as our furniture collections.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original, unused condition with all packaging intact. Please note:

  • Items must be returned in their original packaging to prevent damage during transit
  • A 15% restocking fee may apply for opened items
  • Customer is responsible for return shipping costs unless the item arrived damaged or defective

Non-Returnable Items

To maintain our high standards of quality and hygiene, the following cannot be returned:

  • Custom or made-to-order furniture pieces
  • Items with personalized finishes or fabrics
  • Products that have been assembled, used, or modified

How to Initiate a Return or Exchange

Follow these steps for a smooth return process:

  1. Contact our design-savvy customer care team within 15 days of delivery at [email protected] with your order number and reason for return
  2. Receive your Return Authorization (RA) number and detailed instructions
  3. Securely package the item using the original packaging materials
  4. Ship the item back to us using a trackable shipping method to:
    Interior Sales Store Returns
    4391 Primrose Lane
    Richland Center, WI 53581
    USA
  5. Email us the tracking information once shipped

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable (except for damaged/defective items)
  • You will receive email confirmation when your refund has been processed

Exchange Process

For exchanges of equal value:

  1. Follow the standard return process above
  2. Indicate in your email that you would like an exchange and specify the replacement item
  3. Once we receive your return, we will ship your new item with standard processing times

For exchanges of higher value, you will be charged the difference once your return is received.

Damaged or Defective Items

If your designer furniture arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may request return of the damaged item

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Interior Sales Store Team,

I would like to initiate a return for my order #[Your Order Number] placed on [Order Date].

Item(s) to return: [Product Name(s)]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange – if exchange, specify desired item]

Please provide the Return Authorization number and any special instructions.

Best regards,
[Your Full Name]
[Your Contact Information]

Questions?

Our design-conscious customer care team is happy to assist with any questions about returns or exchanges:

Interior Sales Store
4391 Primrose Lane, Richland Center, WI 53581
Email: [email protected]
Phone: +1 (608) 555-0123
Hours: Monday-Friday, 9am-5pm CST