Frequently Asked Questions
At Interior Sales Store, we’re committed to making your designer furniture shopping experience seamless. Below you’ll find answers to common questions about our products, shipping, returns, and more.
Product Questions
What types of furniture do you offer?
We specialize in premium designer furniture including:
- Benches
- Chairs
- Chests & Cabinets
- Ottomans
- Tables & Desks
How is your furniture packaged for shipping?
Every piece is protected with premium packaging materials to prevent transit damage. We use reinforced corners, custom foam inserts, and protective wrapping to ensure your furniture arrives in perfect condition.
Are your products ready to assemble?
Most of our furniture arrives fully assembled or with minimal assembly required. Specific assembly instructions are included with each shipment if needed.
Shipping & Delivery
Where do you ship?
We proudly offer global delivery to most international destinations (excluding some Asian countries and remote areas). During checkout, you can verify if we ship to your location.
What shipping options are available?
We offer two convenient shipping methods:
- Express Shipping ($12.95): Delivered in 10-15 business days via DHL or FedEx
- Free Standard Shipping: For orders over $50, delivered in 15-25 business days via EMS
How long does order processing take?
We process all orders within 1-2 business days with white-glove attention before shipping. You’ll receive tracking information as soon as your order ships.
Can I track my order?
Yes! You’ll receive real-time tracking information to monitor your shipment every step of the way.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original condition with all packaging materials intact. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we’re considering this option for future updates to our service.
Customer Service
How can I contact customer service?
Our dedicated team is available at:
- Email: [email protected]
- Phone: +1 (608) 555-0123
- Mail: 4391 Primrose Lane, Richland Center, US 53581
What are your customer service hours?
Our team is available Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Didn’t find the answer you’re looking for? Our design-savvy customer care team is always happy to help at [email protected] or +1 (608) 555-0123.